Attract, Manage, and Retain Great Clients

3 Months

You’re a highly creative, highly motivated creative entrepreneur in the growth phase of your business. You land some great projects, but are constantly re-inventing the wheel (and wasting precious time and energy) on-boarding and managing clients. Without a streamlined client attraction and retention system, you’re always hustling for the next gig, wasting time with people who have no intention of hiring you, or spending precious time resolving avoidable issues that potentially jeopardize your relationships.

I will guide you through a step-by-step process that will streamline the on-boarding process, help you close the sale authentically and easily, establish healthy boundaries, and turn great clients into repeat clients. All without being sales-y, pushy or inflexible. Your clients will love your professionalism as much as your creativity, and they will happily hire you again.

You are:
  • a high level creative professional who has an established business or freelance career
  • looking to streamline your client on-boarding and management process so you and the client can focus on the creative process
  • in a growth phase of your business, establishing systems and processes you can share with your staff (or staff you plan to hire, in the near future)
  • committed to being as professional as you are creative
What you need most right now:
  • A fool proof system to attract, on-board and keep ideal clients
  • A time-effective, easy system to track and stay in touch with prospects and clients
  • To close the sale more effectively and consistently
  • To weed out people who have no intention of hiring you before wasting your time creating a proposal
  • Freedom to focus on your creative work, rather than administrative tasks and unnecessary client hand-holding that sap your time and energy
Your struggles tend to be:
  • Hustling from gig to gig and re-inventing the wheel each time you’re asked for a proposal
  • Low sales conversion because you don’t want to appear pushy or sales-y
  • Establishing healthy boundaries, communication and terms, ensuring the creative process remains drama-free
  • You don’t have a dedicated project or studio manager (yet) to handle sales, project and client management
  • You are planning to expand your team, but don’t have systems and processes in place to set new hires up for success
What you get:
  • Personalized plan and assignments
  • 6 full hours of coaching via skype
  • Recorded skype sessions
  • Re-cap notes for each session
  • Insights and feedback and advice from a small business owner
  • Resources/references, including trusted business advisors
  • Essential business templates and working documents e.g. proposals, contracts, budget, client call/tracking tool
  • Option of unlimited 5 minute ‘check in’ calls between sessions

Ready to get started? Book your free 30-minute introductory call with Justine and share your business challenges, ask questions and we’ll talk about next steps.

Let’s Chat